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We will notify you via email once your returned item goes throughout inspection. The results of the inspection, approval or rejection, will be included in the email.

Late or missing refunds:

Make sure to check your bank again once more if you haven't received the refund.

It could take some time before the refund is posted, contact the credit card company if delayed and you have concerns.

Exchanges (if applicable)

Please note we only exchange items that are defective or damaged.


It is illegal and will put us at risk if we send items internationally marked as "gift", this is against our policy.


For instructions on where and how to send your parcel, please email:

Shipping cost is non-refundable therefore you will be responsible for covering your own shipping cost.

Timing may vary depending on your location of when you will receive your exchanged product.

We suggest shipping the item using a trackable shipping service or insurance as we can guarantee we will receive the return item.